Service Desk Engineer | Belgian Residents Only

Taken en verantwoordelijkheden

Together with your team, you are responsible for the operational management of the infrastructure of the clients assigned to you. You provide our clients with operational support (1st line). Helping customers with support is a normal task to start the job; the more experienced you get the more complex your task will become. 

Tasks and responsibilities

As our Service Desk Engineer, your responsibilities will include: 

• Serve as the first point of contact for customers seeking technical assistance over the phone or email 
• Walk the customer through the problem-solving process 
• Direct unresolved issues to the 2nd line support 
• Provide accurate information on IT products or services 
• Record events and problems and their resolution in logs 
• Follow-up and update customer status and information 
• Pass on any feedback or suggestions by customers to the appropriate internal team 
• Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise 
• Gain experience, become an expert in your field and guide your colleagues with their complex technical questions 
• Be part of our 24×7 support team 

Geboden wordt

Why should you join ASP?

We consider that continuous training is vital

Continuous training is key to your career success and your further growth in our organization. This includes formal training, exchanging knowledge with colleagues/customers,attending events and technologies conferences in Belgium and abroad.

Our company culture is filled with #GoodEnergy

ASP offices are open, dynamic spaces designed to foster creativity and collaboration. We host regular team events where our employees have fun. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.

Innovation drives us all

Technology is fast-moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products.

Small is beautiful

We are a 50 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.

We offer you

Besides a permanent contract, a competitive salary and extra-benefits, we offer you a dynamic work environment with smart colleagues in a fast-growing company and clients with exciting challenges. Our management team encourages individual growth and will give you the opportunity to be yourself and to develop yourself. 

Profiel kandidaat

How do you qualify for this position?

Belgian residents only!

At ASP we are looking for motivated and energetic colleagues and not just a list of skills; however experience with the following would be ideal: 

You will need the following skills: 

• You have a bachelor degree in IT or you have an equivalent experience 
• You have good communication skills in English and Dutch or French (or both) 
• Hands-on experience with Windows/Linux/Mac OS environments 
• Good understanding of computer systems, mobile devices and other tech products 
• Ability to diagnose and troubleshoot basic technical issues 
• Familiarity with remote desktop applications and help desk software  
• Methodical, organized and client oriented 
• Work in a team as well as independently 
• Take the client’s needs into consideration and you are a good communicator 
• You are skilled in creating and enhancing high quality rated as-build documentation, implementation procedures and processes.   
• A real problem solver and you have an eye for details 
• Stress resistant and you are not afraid of a fast-paced environment. 

Meer informatie

Does this sound like something for you? Then we would like to meet you!

To apply, please upload a brief note about yourself (formal cover letter not necessary) and your resume via the blue button above.

Synoniemen jobtitel

Servicedesk Service Helpdesk support operational support